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For utility billing questions, please call 931-728-7171 or email firstname.lastname@example.org. Our staff will be happy to assist you.
Utility bills may be paid the following ways:
200 West Fort Street
Manchester, TN 37355
An application along with a photo ID are required for service. The application can be obtained by visiting the Water Department inside Manchester City Hall at 200 West Fort Street. It can also be downloaded from our website:
For homeowners, with proof of ownership, a connection fee of $35.00 is required for service. For renters, there is a refundable $150 deposit and a $35 connection fee.
Customers wishing to disconnect service must complete the Service Disconnection Form. This can be done by visiting the Water Dept. at 200 West Fort St or download the form from our website.
Please complete the Adjustment Request Form. Submit this form to the billing office or via email at email@example.com along with invoices or receipts for labor and parts. If requests meet the Water & Sewer Adjustment policy, we will make adjustments to your account. Adjustments normally take 5 to 7 business days to process. Customers are responsible for following up with our billing department to obtain the adjustment status.
During normal business hours of Monday-Friday 7:00 am to 3:30 pm, please call the Water and Sewer Warehouse at 931-728-1273. Employees there can help you assess the situation and dispatch technicians as needed. Outside of normal business hours please call 931-728-7171 or 931-723-8662 for the on-call providers.
If a water pipe burst or a leak is discovered, we recommend immediately turning off the water. A valve is located inside the meter box on the meter setter. Turning this off will stop the water supply until the leak can be repaired. On newer installations a cut-of valve may be placed next to the home near the foundation that can shut off the water supply. Please call 931.728.1273 for assistance.
If you have determined the blockage is located on the customer side of the line, you will need to call a plumber, address the issue yourself or with the property owner. If you believe the issue is on the city side or are unsure where the blockage is, please call the Water and Sewer Warehouse at 931-728-1273 during normal business hours of Monday-Friday 7:00 am to 3:30 pm. Employees there can help you assess the situation and dispatch technicians as needed. Outside of normal business hours please call 931-728-7171 or 931-723-8662 for the on-call providers.
Bills are based on water usage so bills can vary depending on the usage. Things that affect water consumption can be visitors, holidays, gardening, summer water activities, and toilet malfunctions. If you have unexplained fluctuations in your bill, a faulty toilet is most likely the culprit. We recommend stopping by the Water Dept. in City Hall to obtain some leak test tablets for your toilet. These are provided free of charge and can help determine if your toilet is wasting water.
Please contact the street department at 931.728.6903.