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Animal Control

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1. What are the business hours for Animal Control?

The business hours are from:
- 7:00 AM till 3:00 PM, Monday through Friday
- 8:00 AM till 1:00 PM every 1st and 3rd Saturday of each month.

2. How do I find a lost pet?

Call Animal Control at 931-728-7211. Provide description of pet and area it was lost in. Also, you can visit the City Of Manchester Animal Control Facebook Page and share photo of pet.

3. Do you pick up stray animals?

Yes. Call Animal Control at 931-728-7211. Provide address/location of the stray animal and give a description of it.

4. How do I adopt a pet?

Come during business hours to Animal Control located at 156 Freedom Drive, Manchester, TN 37355. Provide a photo ID and sign an adoption contract. You have seven days after adoption to get rabies shot for pet and bring proof back to Animal Control.

5. What does it cost to adopt a pet?

Adoption Fees:
$35
$10 if spayed/neutured

If vet documentation of vaccination is not received within 7 days of adoption date, the dog must be relinquished to the Manchester Animal Control Officer on duty. No refunds of adoption fee. New owner must pay a deposit of $25 plus a $10 adoption fee and agree to have the dog spayed/neutered within 30 days of the date of adoption if sexually mature, or within 30 days of sexual maturity. When proof of pay/neuter is presented to the Manchester Animal Shelter, the owner may request the $25 deposit be refunded to them within 10 days of the spaying/neutering. If not requested within this time frame, fee will be forfeited.

6. Do you have to register your pet in the city?

No.

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Finance

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1. How do I obtain a business license and what is the cost?

Complete a business license application at Finance Business Office. Also, this business license application can be downloaded from the city website. The cost for a business license is $15.00.

2. Do you accept partial payments for property tax?

Partial Payments are only accepted in the Property Tax Office and can be made in four payments. Property tax must be paid by last day in February. Partial Payments are not accepted online at this time.

3. Is there any tax relief to help to lower my city property tax?

The State of Tennessee provides a Tax Relief program for an Elderly Homeowner, Disabled Homeowner, Disabled Veteran Homeowner, or Widow(er) of a Disabled Veteran Homeowner. Please contact the Finance Business Office for more information.

4. Can I pay with a credit card for a business license or my city property tax?

Yes. The Finance Business Office accepts credit card payments. You may pay by credit card either in person, telephone, or online. If paid in person or from a telephone, a processing fee of 4.0% is charged to the cardholder. If paid online, a processing fee of 4.0% plus a vendor handling fee of $5.00 is charged to the cardholder.

5. What are the business days & hours for the Finance Business Office?

Hours of Operation are Monday through Friday, 7:30 AM to 4:00 PM.

6. How do I change my address on a city property tax bill?

Contact the Coffee County Property Assessor’s Office at 931-723-5126.

7. What is the Finance Business Office mailing address?

City Of Manchester
Attn: Finance Business Office
200 West Fort St.
Manchester, TN 37355

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Fire

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1. How do I obtain a burn permit?

For the City of Manchester residents, you need to call 728-2999 and provide the following information to the Fire Department:
-Name, Phone Number, Address and what you are burning.
Remember you cannot burn leaves or trash in the City of Manchester only natural wood products, tree limbs etc.

For County Residents with a Manchester address you can either call the State Division of Forestry at 877-731-2221 or go to their website (www.burnsafetn.org) if you have a smart phone or computer to obtain your burn permit in the county.

2. How do I get a free smoke alarm for my home?

Contact Manchester Fire-Rescue at 931-728-2999 and schedule an appointment to have some installed in your home. They are free of charge to residents of Manchester.

3. How do I schedule Fire Safety/Extinguisher Training for my business?

Contact Manchester Fire-Rescue at 931-728-2999 and personnel will schedule an appointment for your place of work to have live fire extinguisher training brought to your facility for your employees.

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General

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1. Where can I host a large public event in Manchester?

The Manchester-Coffee County Conference Center is available for meetings and special events. If you're interested in sponsoring or hosting an event at the Conference Center, please contact us at (931) 723-8283. You can also visit us at our website https://www.mcccc.com.

2. When and where are BOMA meetings?

The BOMA meet the first Tuesday of every month at 6:30 PM in the boardroom of City Hall located at:
200 West Fort Street
Manchester, TN 37355

3. Is the public allowed to attend BOMA meetings?

Yes. Citizens are encouraged to attend. Each BOMA meeting has a public comment period for citizens to speak to the council on issues.

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Health And Codes

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1. Who may obtain a building permit?

Contractors can obtain a building permit and must provide a contractor's license and proof of insurance. Unlicensed contractors can obtain a building permit for construction under $25,000. Home owner's can obtain a permit for their own residency.

2. How far off the property line do I need to place my privacy fence from my neighbors?

Owners can place their privacy fence on the property line.

3. How do I find zoning for a piece of property?

Call Manchester Health & Codes Department at 931-723-1464 for commercial and residential zoning requirements and other related questions. The zoning map is not available online because it changes regularly.

4. Why do I need a building permit?

A building permit is required by the State Of Tennessee and the City Of Manchester. The 2012 building codes have been adopted.

5. What are the business days & hours for the Health & Codes Department?

Business hours are Monday through Friday, 7:30 AM to 4:00 PM.

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Parks & Recreation

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1. How do you rent picnic shelters, pools, Ada Wright Building or other park facilities?

Rental rates and procedures are on the City Of Manchester website under Recreation and can be done online. However, most people find calling us is the best way to find out available dates and other questions. Our telephone number for our reservation desk is 931-728-0273.

2. What are your pool hours?

Our pool hours are posted on the website under the recreation tab. We also maintain a Facebook page with the most up to date news and changes at Manchester Parks and Recreation. Also, you can call our front desk at 931-728-0273.

3. What hours and days are the Recreation Complex open?

Monday through Thursday, 5:00am-9:00pm, Friday 5:00am-6:00pm, Saturdays 7:30am-5:00pm, and Sundays 10:00am-5:00pm. Please check our Facebook page at Manchester Parks and Recreation Tennessee to see any changes to the schedule or call 931-728-0273.

4. Does the Parks and Recreation Department accept credit cards?

Yes except for concession purchases. There is a 4% surcharge on all credit card transactions.

5. Does the Parks and Recreation Department offer discounts or Financial Aid?

Yes. We offer an Active Military discount and proof of service must be provided. Financial Aid can be approved for a 50% reduction on fees if the individual or household meets the financial aid criteria. To apply, fill out an application form at the Recreation Complex.

6. Is there a public pool for lap swimming in Manchester?

Yes. The Manchester Recreation Complex offers lap swim opportunities and much more.

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Police

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1. Where can I go to get an Accident/Incident Report?

An Accident/Incident Report can be obtained in person at Manchester Police Headquarters, 200 West Fort St., Manchester, TN 37355 or call 931-728-2099 and ask for copy of Accident/Incident Report to be emailed or faxed.

2. What are the business hours to pay traffic/court tickets or get an Accident/Incident Report?

Hours of Operation to pay a Citation or obtain an Accident/Incident Report in person are Monday through Friday, 6:00 AM to 4:00 PM.

Evening hours are available Monday through Friday from 4:00 PM to 10:00 PM on most days. Call 931-728-2099 to ensure personnel available.

3. What days are Municipal Court held on each month?

Municipal Court is held every 2nd and 4th Wednesday each month unless otherwise noted beginning at 8:00 AM.

4. Can I pay municipal court/traffic tickets with a credit card?

Yes. The Municipal City Clerk’s office accepts credit card payments. You may pay by credit card either in person, telephone, or online. If paid in person or from a telephone, a processing fee of 4.0% is charged to the cardholder. If paid online, a processing fee of 4.0% plus a vendor handling fee of $2.50 to $3.50 is charged to the cardholder.

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Public Works

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1. Who do I contact about waste disposal and pickup in Manchester?

The Public Works Department handles waste pickup and disposal. They are located on 1210 Oakdale St. in Manchester. You may call the Public Works Department at (931) 728-6903.

2. What are the business hours for Public Works/Street Department?

The business hours are from 6:00 AM till 4:00 PM, Monday through Friday.

3. How do I get rid of old appliances and furniture?

Place the items out next to the road and the Street Department will pick them up on their scheduled day for pick-up. Doors and/or lids will need to be removed from all appliances before placing next to road.

4. What day is brush & junk picked up on my street?

Please call Public Works/Street Department at 931-728-6903.

5. How do I get a new trash can?

Please call Public Works/Street Department at 931-728-6903.

6. Will the City pick up brush or tree limbs?

Yes, place the tree limbs and brush at the curb (outside of roadway and not covering the sidewalk, water meter or drainage ditch) in 12-foot sections or smaller. There is no need to call it in. The next brush truck in the area will pick it up.

7. How do I dispose of bagged yard waste?

Bagged yard waste needs to be placed curbside in recyclable paper yard waste bags. Be aware that these bags will not hold up well after getting damp, so minimize the amount of time they are stored outside. Call 931-728-6903 to schedule your leaf/lawn bag pickup. It is best to put them out the day before or the day of pickup.

8. How do I report a pot hole in the road?

Please call the Public Works Department at 931-728-6903 with the location of pot hole.

9. How do I report a street light out?

Please call the Public Works Department at 931-728-6903 and provide location.

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Water And Sewer

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1. Where do I call for questions about my utility bill?

For utility billing questions, please call 931-728-7171 and our staff will assist you.

2. Can I pay my utility bill with a credit card?

Yes. The utility billing office accepts credit card payments. You may pay by credit card either in person, telephone, or online. If paid in person or from a telephone, a processing fee of 4.0% is charged to the cardholder. If paid online, a processing fee of 4.0% plus a vendor handling fee of $1.25 is charged to the cardholder.

3. Where can I pay my utility bill?

Utility bills may be paid at the drive-through window at the rear of the building, at our walk-in service counter, at the night depository located at the front & back entrance of City Hall, at most local banks, online, or by mail at:
Manchester Water and Sewer Department
200 W. Fort St.
Manchester, TN 37355

4. What does it cost to turn on water service?

For home owners, there is no deposit and $35 for connect service. For renters, there is a $150 deposit and $35 for connect service.

5. How do I disconnect from my water service?

Come into Water Billing Office at 200 West Fort St. and sign disconnect form. Also, you need to give forwarding address.

6. When does my water bill come out in mail?

Monthly. You have two weeks to pay before penalties apply.

7. What should I do in case of water/sewer emergency?

During normal working hours (Monday-Friday 7:00am – 4:00pm) call 931-728-1273 and we will help you assess the situation. For afterhours assistance please call 931-728-7171 or 931-723-8662.

8. What should I do for a water pipe burst emergency?

If a water pipe bursts at your home, we recommend that you immediately turn off your main water valve. In most cases, there are two to three options: 1) a valve exist on the meter setter located inside the meter box. 2) On newer installations, a valve box is placed on the house side of the meter box which contains an isolation valve and also on newer installations; a valve is place next to the home near the foundation.

If you see conditions such as an open or damaged fire hydrant, water seeping up from underground or other signs that an underground water line may be broken, please report it to the MWSD immediately.

9. If I had a water leak, am I eligible for an adjustment?

Please fill-out the Water & Sewer Department Adjustment Request Form. Also, this form can be downloaded from the city website. Submit this form to the billing office located at 200 West Fort Street. If requests meet the Water & Sewer Adjustment Policy, we can make adjustments to your account..

10. I have a sewer backing up, what should I do?

If you have determined the blockage is located on the customer side of the line, you will need to address the issue. If you believe the issue is on the City’s side of the line; or are unsure where the blockage is located, call our Maintenance Division at 931-728-1273 (Monday-Friday 7:00am – 4:00pm). For afterhours assistance please call 931-728-7171 or 931-723-8662.